There is a disturbing trend where seemingly trivial needs cost workers big time. Examples:

Annual smoke alarm inspection. Typically these are during business hours only, which means I am required to take time off work for a 4 hour window, for someone to do a 2 minute job. Surely I could perform this myself, in my own time?

Open House. If the landlord decides to sell the place where you live, you can be present during the open for inspection (often during work hours), or just let random strangers wander through your home without you there.

Lost Key. Or even, in my case, keys are updated because of a crime. You can get the new key during office hours, which means take time off work.

Car Servicing. Yes, they tend to offer Saturday appointments. Just book months in advance.

Online Customer Service. I just spent 2 hours resolving a wrong charge, via online chat. The service was appalling (GoDaddy). My time is valuable.

In my world these are trivial things, yet I need to take substantial chunks of time off work to achieve them. This is inefficient and wrong.

I suggest that any time a person is required to participate in something, so that they can maintain normalcy (nothing has gone wrong), it is available to suit their hours, and not the hours of the provider. 

And customer service should have minimum standards.